bg 33's Privacy Policy

1 What Information We Collect

We may collect various types of information when you open an account at bg 33, use our services, or contact our support team.

1.1 Registration Information

When creating an account, you are required to provide the following information:

• Full name, date of birth, and gender
• Email address and mobile number
• Username and password
• Residential address
• National ID or passport number (for identity verification)

1.2 Transaction Information

During deposits and withdrawals, we record details of your payment method. Currently accepted methods include bKash, Nagad, Rocket, and bank transfer. Full payment card numbers or bank passwords are never stored on our servers.

1.3 Technical and Usage Information

Some information is collected automatically while you use the site:

• IP address and device type
• Browser type and operating system
• Page visit history and session duration
• Information obtained from cookies and similar tracking technologies
• Referral URL (the source through which you arrived at the site)

1.4 Communication Information

When you contact our support team via live chat or email, a record of that conversation is kept with us. This is used to improve service quality and to assist you in the future.

2 Purpose of Using Information

bg 33 uses your information for specific and legitimate purposes. We never use your information in an irrelevant manner or without your knowledge.

2.1 Account Management and Service Delivery

Your information is essential for creating your account, verifying login, processing deposits and withdrawals, and providing bonuses and rewards. We need to keep transaction information to comply with the minimum deposit of ৳300 and minimum withdrawal of ৳500 limits.

2.2 Identity and Age Verification

All betting and casino activities at bg 33 are for persons aged 21 or above only. The identity document information provided during account verification is therefore used to confirm age and prevent fraud.

2.3 Security and Fraud Prevention

We analyse IP addresses, device information, and transaction patterns to detect and prevent unauthorised access to accounts, money laundering, or other irregular activity.

2.4 Communication and Support

We use your email and mobile number to send important account-related notifications, security alerts, and transaction confirmation messages. If you do not wish to receive promotional messages beyond service notifications, you can turn this off in your account settings.

2.5 Service Improvement

We may use anonymised or aggregated data to analyse the overall user experience and improve site performance and service quality.

3 Sharing Information with Third Parties

bg 33 does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

3.1 Payment Processing Partners

Necessary information is shared with the relevant payment provider to complete transactions via bKash, Nagad, Rocket, or bank transfer. These partners have their own privacy policies, which form part of their services.

3.2 Technology and Service Providers

Information may be shared with trusted technology providers for operating the site's technical functions, such as hosting, analytics, and security services. These organisations are contractually obligated to ensure the protection of the data and may not use it for any other purpose.

3.3 Legal Obligations

bg 33 is required to provide information when necessary pursuant to a court order, a lawful request from a law enforcement agency, or any other legal process. In such cases, we will not disclose any information beyond what is required by law.

3.4 Business Transfers

In the event of a future merger, acquisition, or asset transfer, user information may be transferred to the receiving party. However, the standard of protection described in this Policy will be maintained.

4 Cookies and Tracking Technologies

Cookies and similar technologies are used on the bg 33 website. These are small files stored in your browser that help improve the site's functionality and user experience.

4.1 Essential Cookies

These cookies are essential for the site's core functions — such as maintaining login sessions, temporarily storing form data, and managing security tokens. Disabling them will prevent the site from working properly.

4.2 Analytical Cookies

These cookies are used to understand how users interact with the site. The information collected is anonymous and is used to improve the service.

4.3 Cookie Controls

You can change your cookie acceptance or rejection preferences in your browser settings. Please note that disabling essential cookies may limit some site functions.

5 Data Security Measures

bg 33 follows industry-standard technology and practices to keep your personal information secure.

5.1 Encryption

All data exchanged between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology. This prevents third parties from reading the data in transit.

5.2 Access Controls

Only authorised staff have access to your information, and only when needed to deliver services. Internal access logs are reviewed regularly.

5.3 Secure Payment Environment

Financial transaction data is stored in a separate security layer. Full payment card numbers or banking PINs are never held in our database.

5.4 Security Reviews

Our technology infrastructure undergoes regular security testing. Any vulnerabilities identified are resolved promptly.

6 Data Retention Period

bg 33 does not retain your information beyond the period for which it is needed. While your account is active, all information is kept to meet operational needs.

After account closure, financial transaction and identity verification information may be retained until applicable legal obligations are fulfilled. Once that period has ended, the information is securely deleted or anonymised.

Cookie and session data is generally short-term and is automatically deleted after a set period.

7 Your Rights

bg 33 respects users' rights regarding their information. You have the following rights:

7.1 Right to Access

You may request to know what information we hold about you. After verification, we will inform you of that information within a set period.

7.2 Right to Correction

If there is incorrect or incomplete information in your account, you may request a correction. The support team will make the change as quickly as possible.

7.3 Right to Deletion

In certain circumstances where there is no legal obligation, you may request that your information be deleted. Some financial data may be retained after account closure for legal requirements.

7.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional messages at any time. However, necessary account-related notifications (such as transaction confirmations and security alerts) cannot be turned off.

7.5 Right to Complain

If you have any concerns about how your information is managed, contact our support team directly. If the issue is not resolved, you may lodge a complaint with the relevant authority. Our support team is available 24/7 in Bengali and English via live chat and email.

8 Protection of Minors

All services at bg 33 are for persons aged 21 and above (21+). We do not knowingly collect information from minors.

If any user is found to be below the required age, their account will be closed and the associated information will be deleted. To learn about responsible use of our services, please read our Responsible Gaming Guidelines.

9 International Data Transfers

Some of our technology partners may be located in different countries. In such cases, your information may be transferred internationally. However, such transfers only occur when the receiving party can ensure a standard of protection equivalent to this Policy.

In all circumstances, we strive to maintain internationally recognised data protection standards and ensure the security of information through contractual obligations with third parties.

10 Policy Changes and Updates

bg 33 reserves the right to amend this Privacy Policy as needed. If changes are made, we will publish the updated version of the Policy on this page with a new date.

For significant changes, you will be notified via your registered email or an app notification. Continuing to use the site after changes have been made will be taken as your agreement to the updated policy.

To learn more about the general terms and conditions of our services, please read our About Us page.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact the bg 33 support team:

• Live Chat: Available 24/7 from any page on the site
• Email: [email protected]
• Language: Support is available in Bengali and English

Our team will try to respond to your request as quickly as possible. Identity verification may be required for data rights requests.